Email has become increasingly unreliable. Since our emails notifying you of your ticket updates may fail to be delivered, it is important that you log back in to our Help Desk and check the status of your ticket(s) frequently. To return to Online Bricks click here Online Bricks We will attempt to reply to your ticket(s) as quickly as possible and all tickets are answered in the order received. We attempt to answer every ticket within 24-48 hours during regular business hours Monday thru Friday 10:00am - 8:00pm EST. We are closed holidays and weekends to recharge and be able to serve you better during office hours. Online Bricks